SchoolDB account and data deletion

Email us from the email address connected to your SchoolDB account. Include your full name, registered email address or phone number, school name, account role and student admission number where applicable. Do not send passwords, OTPs, UPI PINs or banking details.

Request account deactivation and data deletion

You can also email harikiran.dev.schooldb@gmail.com with the subject “SchoolDB account deactivation and data deletion request”.

1. We acknowledge the request and verify that you own the account.
2. Student and teacher accounts are created and managed by an authorised school, rather than self-created inside the app. We coordinate with that school to verify the request and protect student and institutional records.
3. After verification, the school-managed account is marked inactive, login access and active sessions are disabled, and eligible personal data is deleted, normally within 30 days.
4. We confirm completion using the contact details you provided.

Subject to verification and applicable retention requirements, we delete active sessions, device or notification tokens, user preferences, optional profile information, support attachments and other personal information that is no longer required to provide, secure or document the school service. Authentication credentials are removed or disconnected when access is made inactive.

You may also use the same process to request deletion of specific personal data without requesting deletion of the entire account.

The basic account record and its inactive status are retained so the school can preserve its institutional history and prevent unintended reactivation. Schools may also need to retain admission, academic, attendance, fee, receipt and audit records for institutional, accounting, fraud prevention, dispute resolution or legal obligations. Payment records may include an amount, date, receipt or transaction reference, but not a UPI PIN, OTP or banking password.

Backup copies may remain for up to 90 days, and security or audit logs may be retained for up to 180 days. Fee, invoice, payment and receipt records may be retained for up to eight financial years, or longer where a legal claim or applicable law requires it. Academic, admission and attendance records are retained for the period set by the relevant school and applicable education requirements. Access to retained information is restricted.

Deactivating a SchoolDB login does not erase records that the school is independently required to maintain. After the applicable retention period ends, the data is deleted or anonymised unless continued retention is legally required.

To ask a question or cancel a pending deletion request, reply to the acknowledgement email before deletion is completed. You can contact SCHOOLDB EDUCATION TECHNOLOGIES at harikiran.dev.schooldb@gmail.com or +91 78010 49830.