Refund and cancellation policy

Each school sets its own fees, concessions, cancellation rules and refund eligibility. SchoolDB provides the technology used to initiate and record the payment but does not independently change a school's fee policy.

Refund requests for a valid completed fee payment must be approved by the relevant school. Once approved and initiated, the refund is returned to the original payment method. The receiving time depends on Cashfree, the payment network and the customer's bank.

If an account is debited more than once, or is debited while SchoolDB shows the payment as failed or pending, contact us or the school within 7 days. Provide the school name, student name, order or receipt reference, date and amount. Do not share an OTP, UPI PIN, complete card number or banking password.

We will check the verified gateway and school records. Automatically reversed transactions are returned by the bank or payment provider. Where a separate refund is required, it will be initiated after the transaction and eligibility are confirmed.

Schools receive a written INR quotation or order describing the subscription term, included services, onboarding work, payment schedule and applicable cancellation terms before purchase.

A cancellation requested before service or onboarding begins may be reviewed for a refund. After work or access has begun, the refundable amount, if any, is determined from the unused service and committed onboarding work under the accepted quotation or agreement. Statutory rights remain unaffected.

Email harikiran.dev.schooldb@gmail.com or call +91 78010 49830. We will acknowledge the request, verify it with the relevant school or provider, and communicate the outcome using the supplied contact details.